Samantha Rodriguez
Mission Hills,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to seek and maintain a full-time position that offers professional challenges. Also a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Committed to take on any task to help achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant Captain
Mini Monster
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Leader
Mr.Tea
09.2019 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Social Media Manager
Crystal Bar Soap
05.2022 - 09.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed relationships with influencers to grow reach of company and create wider visibility.
Brand Representative
Gilly Hicks
09.2019 - 03.2020
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Brand Representative
Hollister
09.2018 - 10.2019
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Education
Bachelor of Science - International Business
Hawaii Pacific University
Honolulu, HI12.2023
Triumph Charter High School
Sylmar, CA06.2018
Skills
- Leadership
- Project Management
- Problem Solving
- Communication
- Time Management
- Customer Service
- Teamwork
Languages
Spanish
Timeline
Social Media Manager
Crystal Bar Soap
05.2022 - 09.2022
Shift Leader
Mr.Tea
09.2019 - 05.2023
Brand Representative
Gilly Hicks
09.2019 - 03.2020
Brand Representative
Hollister
09.2018 - 10.2019
Assistant Captain
Mini Monster
05.2018 - Current
Bachelor of Science - International Business
Hawaii Pacific University
Triumph Charter High School
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