Alejandro Valdes
Miami,fl
Summary
Dynamic professional with extensive experience in hospitality, including a role as Assistant Captain at MFG, where I enhanced crew efficiency and safety training. Skilled in relationship building and strategic leadership, I excel in fostering teamwork and optimizing guest experiences, ensuring satisfaction through attentive service and effective communication.
Overview
2026
2026
years of professional experience
Work History
Assistant Captain
MFG
Miami Beach, FL
2020 - Current
- Evaluated crew performance regularly, implementing improvements where necessary to boost overall efficiency levels onboard.
- Facilitated training sessions for crew members focusing on safety measures and guest service standards, resulting in a better-equipped team.
- Assisted with navigation duties under the supervision of the Captain, maintaining course accuracy and passenger safety.
- Improved communication between crew members by implementing effective teamwork strategies.
- Provided support during special events or celebrations on board, ensuring guests'' satisfaction throughout their experience.
Server
El Novillo Restaurant Bird Road
Miami, FL
2017 - 2018
- Maintained exceptional service quality while managing multiple tables at once.
- Promptly served food and beverages, ensuring attention to customer preferences.
- Operated POS system for order processing, bill management, and handling complimentary items.
- Worked closely with team members during busy periods to optimize operations and guest experiences.
Server
Kubacabana
Miami, FL
2019 - 2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Dominos's Pizza
Miami
2018 - 2019
Education
South Miami Senior High School
Miami, FL2021
Skills
- Industry expertise
- Relationship building
- Customer relations
- Strategic leadership
- Team management
- Training facilitation
- Staff development
- Teamwork
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Assistant Captain
MFG
2020 - Current
Server
El Novillo Restaurant Bird Road
2017 - 2018
Server
Kubacabana
2019 - 2020
Manager
Dominos's Pizza
2018 - 2019
South Miami Senior High School