Samantha Rodriguez
Bethlehem,Pennsylvania
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Frank's Pizza Italian Restaurant by leveraging strong multitasking abilities and exceptional customer service skills. Expert in team collaboration and maintaining cleanliness, I also played a key role in training new staff, significantly improving service standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Waitress
Frank's Pizza Italian Restaurant
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Host
Adagio Restaurant
09.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Nursing
Northampton Community College
Bethlehem, PA05.2025
High School Diploma -
Freedom High School
Bethlehem, PA06.2023
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Order Taking
Cleanliness
Menu Recommendations
Memory retention
Tableside Service
Cleaning and sanitizing
Cool Under Pressure
Warm and Friendly
New hire on-boarding
New Employee Training
Timeline
Waitress
Frank's Pizza Italian Restaurant
04.2023 - Current
Host
Adagio Restaurant
09.2022 - 02.2023
Nursing
Northampton Community College
High School Diploma -
Freedom High School
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