Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Rodriguez

Euless,TX

Summary

Upbeat and personable, with talent for creating welcoming environments and ensuring guest satisfaction. Possesses strong communication and organizational skills, adept at managing reservations and coordinating with team members. Proven ability to enhance guest experiences and foster positive relationships. Knowledgeable in hospitality skilled in training and mentoring new team members to ensure seamless operations. Demonstrated ability to improve service standards and enhance guest experiences. Proven track record of utilizing communication and organizational skills effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering welcoming demeanor and excellent communication skills, with eagerness to learn and grow in fast-paced environment. Contributes ability to quickly understand and implement training materials while maintaining positive atmosphere. Ready to use and develop organizational and interpersonal skills in Desired Position role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess Trainer

Buffalo Wild Wings
03.2024 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.

Sales Floor Associate

Aerie By American Eagle
05.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.

Education

Abeka Academy
Euless, TX
05.2023

Skills

  • Exceptional communication
  • Guest relations
  • Task delegation
  • Friendly
  • Creative
  • Organized

Certification

  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • Alcohol Seller/Server Certification - Various state-approved programs.

Timeline

Hostess Trainer

Buffalo Wild Wings
03.2024 - Current

Sales Floor Associate

Aerie By American Eagle
05.2023 - 03.2024

Abeka Academy
Samantha Rodriguez