Samantha Root
Dakota Dunes,SD
Summary
Organized and dependable administrative professional with experience managing high-volume workloads, maintaining accurate records, and supporting diverse populations. Skilled in communication, scheduling, and documentation, with a strong ability to provide excellent service to families, staff, and the public. Committed to maintaining a welcoming and efficient school office environment that supports student success.
Overview
21
21
years of professional experience
Work History
Eligibility Benefit Specialists
State of Iowa
Sioux City, IA
11.2004 - Current
- Serve as a primary point of contact for clients to provide clear guidance on processes, requirements, and next steps
- Communicate complex policies in a clear, supportive manner to individuals from diverse backgrounds, similar to working with students and families
- Manage a high-volume caseload while meeting strict deadlines, demonstrating strong organization and time management in a fast-paced environment
- Maintain accurate, confidential records and documentation, ensuring compliance with state and federal requirements
- Review and process applications, updates, and eligibility changes with strong attention to detail
- Compile and track information from multiple sources to ensure accuracy and completion of records
- Screen and respond to inquiries from clients, staff, and external agencies via phone and written communication, ensuring timely and accurate resolution
- Collaborate with internal teams and external agencies to coordinate services and support clients needs
- Participate in trainings and team initiatives, contributing to overall office efficiency and effectiveness
Education
Associate of Science - Mortuary Science
Kansas City Kansas Community College
Kansas City, MO12-2001
Associate of Applied Science - Business, Management & Marketing
Southeast Community College
Lincoln, NE05-2000
Skills
- Office Operations & Administrative Support
- Record Keeping & Document Management
- Customer Service & Client Communication
- Scheduling & Coordination
- Data Entry & Reporting Accuracy
- Policy Interpretation & Compliance
- Confidential Information Handling
- Time Management & Multitasking
- Microsoft Office (Word & Outlook)
- Strong Organization & Attention to Detail
Timeline
Eligibility Benefit Specialists
State of Iowa
11.2004 - Current
Associate of Science - Mortuary Science
Kansas City Kansas Community College
Associate of Applied Science - Business, Management & Marketing
Southeast Community College