Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Roscoe

Hatboro,PA

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Always looking for ways to improve my knowledge and learning new things. I adjust and adapt to new tasks and surroundings easily and work well in teams or individually.

Overview

8
8
years of professional experience

Work History

Shift Manager

Dunkin Donuts
07.2017 - 05.2024
  • Worked to maintain communication throughout team members to improve productivity
  • Worked with a team to ensure customer satisfaction and exceed expectations
  • Prepared a large variety of food and beverage options in a timely manner
  • Maintained a clean and organized work station
  • Operated a POS system daily and held responsibility to oversee all transactions completed by team members
  • Accurately balanced cash drawers daily


Shift Manager

Auntie Annes
04.2016 - 07.2018
  • Maintained a clean and sanitary work space
  • Prepared a variety of food and beverages everyday to serve guests
  • Communicated and interacted guests to exceed their expectations during their visit
  • Operated POS system and handled cash deposits at the beginning and end of every shift
  • Had the responsibility of opening and closing the store six days of the week with my designated key
  • Took monthly inventory and placed orders for the stores based on our average use and according to new promotions or upcoming holidays

Ride Operator

Sesame Place
04.2016 - 08.2016
  • Greeted and welcomed guest on a daily basis
  • Coordinated with managers and team members to maintain a clean and safe environment for guests
  • Operated a variety of amusement park rides
  • Monitored and ensured guest/passenger safety by securing lap bars and restraints
  • Ensured safety with pre-operation inspections of the rides and reported any possible risks
  • Demonstrated multitasking abilities while responsible for the amusement park ride control panels and assuring safety and comfortability
  • Brought a joyful and exciting experience for all guests and passengers to guarantee a memorable day

Education

No Degree - Health Care Studies

Community College of Philadelphia
Philadelphia, PA

No Degree - Radiography

Montgomery County Community College
Blue Bell, PA

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Work Planning and Prioritization
  • Performance improvement

Timeline

Shift Manager

Dunkin Donuts
07.2017 - 05.2024

Shift Manager

Auntie Annes
04.2016 - 07.2018

Ride Operator

Sesame Place
04.2016 - 08.2016

No Degree - Health Care Studies

Community College of Philadelphia

No Degree - Radiography

Montgomery County Community College

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Samantha Roscoe