Open To Work
Samantha Rose
Baltimore,MD
Work Preference
Summary
Customer-focused professional with a strong track record in call center operations and package handling. Demonstrates effective time management and organizational skills, ensuring quality service and timely delivery. Experienced in training teams and resolving inquiries to enhance customer satisfaction and operational workflow.
Overview
11
11
years of professional experience
Work History
Package Handler/Sorter
Amazon Warehouse
Baltimore, MD
12.2021 - Current
- Sorted items for packaging according to instructions to maintain organization and workflow
- Packed items in boxes with accuracy and efficiency to ensure timely delivery
- Handle materials with care and attention to detail
- Operated forklift to move materials efficiently
- Utilize a Warehouse Management System for tracking inventory
- Investigated and resolved discrepancies in orders and inventory to uphold accuracy and customer satisfaction
Customer Service Representative
John Hopkins Applied Physics Lab
Baltimore, MD
01.2021 - 12.2021
- Provided exemplary customer service in various situations
- Addressed customer inquiries, answered questions, and resolved issues promptly
- Greeted and assisted guests in person and over the phone
- Directed phone calls to appropriate departments to ensure efficient communication
- Performed basic administrative tasks to support daily operations
- Created a new customer database by entering customer information into a database
Housekeeper Lead
University of Baltimore
Baltimore, MD
09.2015 - 03.2021
- Ensured clean work environments through effective vacuuming and floor waxing
- Trained new hires on job duties to promote smooth onboarding
- Operated cleaning equipment such as vacuums and waxing machines
- Completed tasks promptly to meet deadlines
- Managed waste disposal and supply replenishment to support operational efficiency
- Followed safety protocols and infection control procedures
Education
Health Informatics Technology -
Community College Baltimore County
Baltimore, MD06-2028
High School Diploma - Computer Science
W.E.B Dubios High School
Baltimore, MD06-2012
Skills
- Client support
- Technical proficiency
- Word processing expertise
- Effective time management
- Interpersonal communication
- Team leadership
- Package handling
Summary
- Exceptional call center representative with 2 years of experience providing professional customer service, delivering excellent time management, and multitasking.
- Highly skilled assembler with proven track record of high quality product delivery in a fast-paced work environment.
- Outstanding Lead Housekeeper with 5 years of experience, leading with positive, constructive influences and ensuring a safe and productive work environment through strong organizational skills.
Timeline
Package Handler/Sorter
Amazon Warehouse
12.2021 - Current
Customer Service Representative
John Hopkins Applied Physics Lab
01.2021 - 12.2021
Housekeeper Lead
University of Baltimore
09.2015 - 03.2021
Health Informatics Technology -
Community College Baltimore County
High School Diploma - Computer Science
W.E.B Dubios High School