Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
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Samantha Rothwell

Zephyrhills,FL

Summary

Dynamic customer service professional with extensive experience at Buffalo Wild Wings, excelling in cash handling and complaint resolution. Known for fostering positive dining experiences and maintaining high standards of cleanliness. Proven ability to manage multiple tasks efficiently while delivering exceptional service and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Server/Cashier/Customer Service

Buffalo Wild Wings
05.2024 - 08.2025
  • Delivered exceptional customer service by greeting and seating guests promptly, taking accurate orders, and ensuring timely delivery of food and beverages.
  • Demonstrated extensive knowledge of menu items, including specials and preparation methods, to assist customer selections.
  • Communicated effectively with kitchen staff to ensure accurate order preparation and timely meal delivery.
  • Managed multiple tables during peak hours while maintaining attention to detail and providing personalized service.
  • Collaborated with team members to enhance guest experiences through table setup, drink refills, and clearing plates.
  • Handled cash transactions accurately using point-of-sale systems, adhering to company cash handling policies.
  • Resolved guest complaints professionally, ensuring satisfaction and fostering a positive dining atmosphere.
  • Maintained cleanliness of work areas, including dining room floors, tables, utensils, and glassware.

Customer Service

Kuhn's Market
Allison Park, PA
09.2020 - 11.2023
  • Scanned groceries and processed customer transactions as a cashier.
  • Promoted to customer service, managing front-end operations, and resolving customer inquiries.
  • Oversaw cashiers' register functions, including selling lottery tickets, and processing money orders.
  • Handled customer issues promptly, ensuring satisfaction with store services.

Waitress

VFW Post 9199
Pittsburgh, PA
11.2020 - 07.2022
  • Delivered exceptional customer service in a community-focused setting.
  • Took food orders and prepared plates for kitchen staff.
  • Maintained the cleanliness and organization of the dining area.
  • Cleared and cleaned tables to enhance patron experience.
  • Collaborated with kitchen personnel to ensure timely order fulfillment during peak hours.

Education

Certification - Surgical Sciences

A W Beattie Career Center
Allison Park, PA
06.2022

High school diploma -

Shaler Area High School
Pittsburgh, PA
06.2022

Bachelor of Science - Biology

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Skills

  • Cash handling and payment processing
  • Food safety management and hygiene
  • Sales and retail math
  • Computer operation and literacy
  • Customer service and complaint resolution
  • Serving and food running experience
  • Acute care and basic life support
  • Anatomy knowledge and medical terminology
  • Conflict management and communication skills
  • Organizational skills and table cleanliness maintenance
  • Driving and mobile device operation
  • POS systems and cash register operation
  • Friendly demeanor and phone etiquette
  • Food allergen awareness and sanitation practices

Certification

  • ServSafe, 05/01/25, 05/01/27
  • Driver's License
  • OSHA 30

Languages

English

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Server/Cashier/Customer Service

Buffalo Wild Wings
05.2024 - 08.2025

Waitress

VFW Post 9199
11.2020 - 07.2022

Customer Service

Kuhn's Market
09.2020 - 11.2023

Certification - Surgical Sciences

A W Beattie Career Center

High school diploma -

Shaler Area High School

Bachelor of Science - Biology

Slippery Rock University of Pennsylvania

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