Samantha Sadler
Mechanicsville,VA
Summary
Communications professional specializing in public relations and market research. Proven ability to enhance client satisfaction through data-driven insights and comprehensive reporting, ensuring strategic decision-making and fostering strong relationships.
Overview
7
7
years of professional experience
Work History
Associate Research Consultant
CoStar Group
Richmond, Virginia
02.2026 - 05.2026
- Produced comprehensive research reports and presented findings with actionable recommendations to inform strategic decision-making.
- Conducted market research through 40+ daily client calls to gather data for commercial real estate insights, addressing client needs and analyzing market trends, vacancy, absorption, rental rates, and industry drivers.
- Managed commercial real estate databases, ensuring data accuracy and integrity for reliable analysis.
Agent Experience Coordinator
Compass, Inc.
Arlington, VA
10.2022 - 10.2025
- Supported agents with Compass technology platform through 1:1 assistance in person, via Google Meet, and recorded demonstrations on Zight, enhancing their usage and satisfaction.
- Coordinated and hosted major office events and meetings for CEO, leadership team, agents, and staff, fostering collaboration and engagement across the region.
- Trained newly hired Agent Experience Coordinators while offering insight into any needed adjustments to better improve training
- Fostered a positive, adaptable, service-oriented office environment, contributing to overall employee morale and satisfaction.
- Provided first-line support for office operations, technology, devices, and conference room systems
- Acted as the front-facing office contact, managing guests, mail, events, supplies, and overall office appearance.
- Provided basic marketing and administrative support, including collateral creation, meeting prep, data entry, and mass office communications
- Assisted the national operations team to complete monthly expense reports and tickets via Zendesk for urgent items (Ex. maintenance requests, furniture orders)
Quality Assurance Analyst
ID.me
Washington DC
07.2021 - 07.2022
- Led training for new QA Analysts
- Conducted weekly audits on agents to ensure adherence to quality standards
- Identified and reported workflow and production issues to leadership
- Resolved inconsistencies as a ‘Score Dispute Analyst’, facilitating communication between QA and other departments regarding audit scores
- Delivered reports and analysis to leadership teams to inform decision-making
Member Support Representative
ID.me
Washington DC
02.2021 - 07.2021
- Provided expert assistance to members navigating verification processes.
- Resolved member inquiries through various communication channels effectively.
- Delivered prompt, precise service to customers via email and video chat, enhancing customer satisfaction
- Collaborated with team members to resolve verification issues, ensuring seamless customer experiences
- Collaborated with team members to enhance support strategies and workflows.
Technical Recruiter
Apex Systems
Richmond, VA
06.2019 - 07.2020
- Posted positions and sourced recruiting sites to attract quality candidates for open roles
- Conducted candidate screenings and interviews to assess technical skills and fit.
- Reviewed online applications and evaluated candidate qualifications through pre-screen interviews to assess experience, availability, interest, and salary requirements
Education
Bachelor of Arts - Public Relations And Organizational Communication
James Madison University
Harrisonburg, VA05-2019
Skills
- Customer Service
- Organization/Inventory
- Operations
- Interpersonal Skills
- Event Coordination
- Recruiting
- Data Analysis
- Quality Assurance
- Zendesk
- MS Office
- Mondaycom
- Concur (Expense Reports)
Timeline
Associate Research Consultant
CoStar Group
02.2026 - 05.2026
Agent Experience Coordinator
Compass, Inc.
10.2022 - 10.2025
Quality Assurance Analyst
ID.me
07.2021 - 07.2022
Member Support Representative
ID.me
02.2021 - 07.2021
Technical Recruiter
Apex Systems
06.2019 - 07.2020
Bachelor of Arts - Public Relations And Organizational Communication
James Madison University