SAMANTHA SAENZ
San Antonio,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Community Manager
Franklin Management
San Antonio, TX
10.2025 - Current
- Coordinated community events to boost participation and foster local engagement.
- Managed community engagement initiatives to foster relationships among residents.
- Developed targeted communication strategies to improve information sharing with stakeholders.
- Collaborated with teams to create informative content for newsletters and social media.
- Managed daily operations involving tenants, subcontractors, and property management to ensure smooth functioning.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Provided monthly reports on community metrics and progress towards goals.
- Prepared detailed budgets and financial reports for properties.
Community Manager
Foresight Asset Management
San Antonio, TX
02.2024 - 10.2025
- Developed and implemented strategies to increase community engagement.
- Led community engagement initiatives, strengthening relationships among residents.
- Coordinated events that increased community participation and highlighted local activities.
- Monitored community feedback to identify areas for improvement and address concerns.
- Addressed resident complaints and expedited maintenance requests to improve overall satisfaction.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Prepared budgets and monitored expenses for property operations.
Community Manager
Franklin Management
San Antonio, TX
10.2022 - 02.2024
- Developed community engagement strategies to increase resident participation and satisfaction.
- Coordinated events and activities to strengthen community ties and improve resident morale.
- Resolved resident inquiries and concerns through effective communication channels.
- Trained new staff on community management practices and resident relations.
- Responded to customer inquiries in a timely manner.
- Managed collection of rent and payments from residents, maintaining accurate reports on timely and overdue payments.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Compiled reports on website traffic, conversions, and other metrics.
- Improved NOI through rent growth and expense management.
Assistant Manager/Resident Coordinator
Franklin Management
San Antonio, TX
07.2021 - 10.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Resolved tenant complaints and inquiries, contributing to sustained high satisfaction levels.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify improvements, ensuring highest property standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Developed annual operating budgets and forecasts.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and moveouts.
- Executed promotional activities that enhanced community engagement and supported occupancy growth.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Assistant Manager
Regional Finance
San Antonio, TX
09.2015 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and minimizing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed marketing strategies to attract new customers, boosting foot traffic.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Streamlined documentation and verification procedures, enhancing loan application processing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Examined customer loan applications for loan approvals and denials.
- Investigated accounts in negative standing and transferred account holder information to collections department.
Education
High School Diploma -
Burbank High School
San Antonio, TXSkills
- Community engagement
- Community outreach
- Event coordination
- Property management
- Lease administration
- Budgeting and reporting
- Budget preparation
- Vendor management
- Operations management
- Process optimization
- Performance management
- Multitasking and organization
- Staff training
Timeline
Community Manager
Franklin Management
10.2025 - Current
Community Manager
Foresight Asset Management
02.2024 - 10.2025
Community Manager
Franklin Management
10.2022 - 02.2024
Assistant Manager/Resident Coordinator
Franklin Management
07.2021 - 10.2022
Assistant Manager
Regional Finance
09.2015 - 07.2021
High School Diploma -
Burbank High School