Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Salazar

El Paso,TX

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Teleperformance
04.2020 - Current
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Responded proactively and positively to rapid change.

Youth Care Worker

Caliburn
01.2019 - 11.2019
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Enhanced youth development by implementing structured activities and educational support.

Bookkeeper

Home Depot
08.2017 - 01.2019
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Assistant Manager

Giant China Buffet
07.2013 - 05.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Applied Science - Medical Assisting

Southwest University
El Paso, TX

High School Diploma -

Americas High School
El Paso, TX
05-2014

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Problem resolution

Certification

  • CCMA - Certified Clinical Medical Assistant
  • PT - Phlebotomy Technician
  • First Aid/CPR Certified
  • CET - EKG Technician
  • CBCS - Certified Billing and Coding Specialist

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Teleperformance
04.2020 - Current

Youth Care Worker

Caliburn
01.2019 - 11.2019

Bookkeeper

Home Depot
08.2017 - 01.2019

Assistant Manager

Giant China Buffet
07.2013 - 05.2017

Associate of Applied Science - Medical Assisting

Southwest University

High School Diploma -

Americas High School

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Samantha Salazar