Results driven professional with extensive experience in customer service and small business operations. Skilled in training and mentoring staff to enhance performance and improve service delivery. Committed to fostering strong client relationships and optimizing processes for enhanced satisfaction.
Work History
Customer Service Representative
4 Years 2 Months
Maximus | 06.2022 - Current
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Managed escalated issues with empathy, ensuring timely resolutions and maintaining client relationships.
Trained new team members on company policies and customer service protocols to improve team performance.
Streamlined processes for handling customer feedback, contributing to improved service delivery standards.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Small Business Owner
5 Years 7 Months
Armani's Pool Party Place | 01.2021 - Current
Designed engaging pool party packages to enhance customer experience and attract diverse clientele.
Managed daily operations, ensuring efficient scheduling of events and staffing to meet customer demands.
Developed marketing strategies utilizing social media platforms to increase brand visibility and drive customer engagement.
Trained and mentored staff on customer service best practices, improving overall team performance and satisfaction ratings.
Customer Service Representative
1 Year 4 Months
Senture | 09.2018 - 01.2020
Resolved customer inquiries efficiently, ensuring satisfaction and adherence to healthcare protocols.
Managed appointment scheduling, optimizing patient flow and reducing wait times effectively.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
High School Diploma
3d Academy | Donna, TX | 06.2018
Some College - LVN
Texas State Technical College | Harlingen, TX | 12.2027