Samantha Sams
Kamiah,ID
Summary
Proven track record in enhancing customer satisfaction and streamlining financial transactions, demonstrated at Freedom Northwest Credit Union. Excelled in customer service and credit union knowledge, significantly improving efficiency and collaborative work environments. Leveraged strong multitasking and active listening skills to exceed customer expectations and support team members.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Freedom Northwest Credit Union
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Vault Cashier
Clearwater River Casino
06.2015 - 08.2020
- Improved overall efficiency by assisting team members with various tasks, fostering a collaborative work environment.
- Participated actively in regular risk assessments conducted internally or externally by regulatory bodies.
- Reduced wait times for customers with prompt and efficient service during high volume periods.
- Streamlined cash processing procedures by implementing effective organizational strategies.
Food Service Worker
It-Se-Ye-Ye Casino
03.2010 - 05.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelors of Social Work - Social Work
Lewis Clark State College
Lewiston, Idaho05.2024
Skills
Customer Service
Financial Transactions
Customer Support
Credit Union Knowledge
Timeline
Member Service Representative
Freedom Northwest Credit Union
04.2021 - Current
Vault Cashier
Clearwater River Casino
06.2015 - 08.2020
Food Service Worker
It-Se-Ye-Ye Casino
03.2010 - 05.2015
Bachelors of Social Work - Social Work
Lewis Clark State College
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