Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Sanchez

Burke,VA

Summary

Dedicated professional with proven performance in management, leadership, and communication. Proactive associate with detail-oriented skills in problem-solving and planning. Exceeds in the task given and service by regularly empowering the team to surpass our client's expectations. Ability to operate well in both individual and team capacities by leveraging work ethics to quickly adapt to different procedures. Edger to succeed in a new role where hard work, commitment, and dedication will be highly valued.


Overview

7
7
years of professional experience

Work History

Lead Concierge

JLL
04.2024 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Managed the team's daily schedules, meticulously coordinating paid time off, tracking accrued hours, and seamlessly adapting to last-minute changes

Concierge

JLL
08.2023 - 04.2024
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms
  • Conducted regular inspections of lobby areas to ensure cleanliness is always maintained
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

MAILROOM ASSOCIATE

JLL
02.2022 - 08.2023
  • Managed daily mailroom operations, including sorting, organizing, and delivering incoming mail and packages
  • Ensured compliance with company policies regarding security protocols for handling confidential documents instructed by our clients
  • Implemented newly designed Excel sheets to increase efficiency within the department
  • Demonstrated strong organizational skills by accurately filing paperwork into the appropriate folder.

CUSTOMER SERVICE SUPERVISOR

Whole Foods Market
10.2021 - 03.2022
  • Established positive rapport with customers, managers, and service team members to maintain a successful work environment
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Coordinated with other departments to ensure seamless customer experience.

STORE SUPPORT TEAM MEMBER

Whole Foods Market
01.2020 - 10.2021
  • Performed opening and closing duties including cash handling, restocking, and cleaning of the store
  • Communicated effectively and regularly with Team Leaders and Supervisors so everyone stays updated
  • Developed strong customer service skills by consistently providing friendly and helpful assistance to customers.


BAKERY TEAM MEMBER

Whole Foods Market
11.2017 - 01.2020
  • Consistently met production goals while maintaining high standards of quality assurance
  • Assisted team in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods
  • Trained new staff on the proper way to use kitchen tools and equipment and our food safety protocols.

Education

HIGH SCHOOL DIPLOMA -

Robinson Secondary High School
Fairfax, VA

BUSINESS ADMINISTRATION -

Northern Virginia Community College
Sterling, VA

Skills

  • Active Listening
  • Client Support
  • Microsoft Excel and Word
  • Leadership
  • Reliable and Trustworthy
  • Team Management
  • Conflict Resolution
  • Punctual
  • Customer Service
  • Attention to Detail
  • Complex Problem-Solving
  • Organizational Skills

Timeline

Lead Concierge

JLL
04.2024 - Current

Concierge

JLL
08.2023 - 04.2024

MAILROOM ASSOCIATE

JLL
02.2022 - 08.2023

CUSTOMER SERVICE SUPERVISOR

Whole Foods Market
10.2021 - 03.2022

STORE SUPPORT TEAM MEMBER

Whole Foods Market
01.2020 - 10.2021

BAKERY TEAM MEMBER

Whole Foods Market
11.2017 - 01.2020

BUSINESS ADMINISTRATION -

Northern Virginia Community College

HIGH SCHOOL DIPLOMA -

Robinson Secondary High School

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Samantha Sanchez