Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Sanchez - Hernandez

Grove City,OH

Summary

Highly motivated and committed employee. Strong ability to multitask and prioritize workload with little to no supervisor. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Amazon Flex

Amazon
Lockbourne, Ohio
10.2024 - Current
  • Boosted overall customer experience by upholding company policies while offering flexible solutions tailored to individual client requirements.
  • Adapted quickly to evolving workplace policies and procedures, remaining flexible in the face of unexpected challenges or opportunities for improvement.
  • Demonstrated flexibility when faced with scheduling conflicts or last-minute changes; consistently found solutions that met both staff requirements as well as participant needs.
  • Demonstrated flexibility in adapting to changing schedules or unexpected delays without compromising service quality.

Customer Service Representative

Walmart
Grove City, Ohio
06.2022 - 10.2024
  • Pull customer orders
  • Deliver customer orders to their vehicles
  • Help other team members with their order once mine are done
  • Stocked and organized shelfs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Delivery Courier

Grub-hub
03.2019 - 06.2022
  • Picked up food and grocery orders and deliver to customers homes and jobs
  • Deliver in a timely manner
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.

Education

High School Diploma -

Pickaway- Ross Career & Technology Center

Skills

  • Fast learner
  • Accountable
  • Willing to learn
  • Able to work independently
  • Able to work with a team
  • Critical thinker
  • Excellent problem solver

Timeline

Amazon Flex

Amazon
10.2024 - Current

Customer Service Representative

Walmart
06.2022 - 10.2024

Delivery Courier

Grub-hub
03.2019 - 06.2022

High School Diploma -

Pickaway- Ross Career & Technology Center

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