Samantha Sanders
Duluth,GA
Summary
Hard working professional, seeking an opportunity to utilize acquired skills and expertise gained over five years in various multidisciplinary fields of knowledge. Through hard times, can be agile and adaptable to overcome any barrier presented.
Acquired a nationally certified registration as an Emergency Medical Responder with Gwinnett County (2018), and have acquired a serve safe certification (2022).
Overview
9
9
years of professional experience
Work History
Assistant Manager
BurgerFi
04.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with management team on workplace improvements to help transpire personal and business growth
- Assisted GM with the hiring and on-boarding process
- Oversaw company policies/procedures
- Facilitated Sysco, Coca-Cola, and Alcohol inventory and ordering
- Supervised staff on day-to-day operations for exceptional service quality and food health safety
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
- Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
Research Assistant
Georgia State University
06.2023 - 07.2023
- Attended seminars on water sanitation, HIV, and Women's health to improve overall knowledge and understanding of cultural differences
- Collaborated with research group to enhance research practices
- Conducted literature reviews to help in the developmental process, while assisting in knowledge gaps about field
- Designed survey instruments for each categorical field being researched
- Utilized statistical software for data analysis
- Participated in one-on-one interviews with individuals from the villages
- Recorded findings to later analyze for accurate reporting
Warehouse Team Leader
Carters Distribution Center
03.2020 - 03.2022
- Enhanced work efficiency through reduced order processing times with picking, packing, and shipping procedures
- Established admin work when needed
- Worked in various departments of the warehouse when short staffed
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes
- Oversaw safety meetings for Ecommerce department
- Implemented regulations where safety measures were needed
Hosts
Wahlburgers
11.2018 - 02.2020
- Trained new employees
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Accommodate the floor rotations provided for optimal service, and even work amongst staff.
- Assisted staff with bussing tables, running food, and restocking various areas of demand
- Answered telephone calls and responded to inquiries or transferred calls.
Contractor (Intern/part-time)
Stratix Corporation
06.2016 - 01.2020
- Scanned devices into spreadsheets so they can then be generated through numerous websites to verify shipping order
- Packed all the devices that were processed in their correct boxes so they could be shipped to their designated location
- Took inventory of devices, processed paper needed for transport
- (Worked with scanners, printers, and all types of I-pads/ smart devices).
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
Sales Representative Team Leader
Ensemble Boutique
12.2017 - 12.2018
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing personalized fitting room assistance and prompt service.
- Assisted customers with clothing selections, offering expert advice on fit and style to meet their needs.
Sales Representative Team Leader
Francesca’s
01.2015 - 12.2017
- Engaged customers with a warm welcome and determined their needs and wants
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recommended, selected, and helped locate or obtain merchandise based on customers’ needs and desires
- Answered questions regarding the store and its merchandise
- Counted inventory and processed new items
- Tagged any clothing/jewelry needed to be put on the floor
- Worked the cashier and wrapped their items neatly in the tissue paper
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
Education
Bachelors- School of Public Health - Public Health
Georgia State University
Atlanta, GA05.2024
Diploma -
Duluth High School
Duluth, GA05.2018
Skills
- Very time Managed
- Strategic Planning
- Staff Management
- Customer Relationship Management (CRM)
- Project Management
- Money Handling
- Retail Operations Management
- Attention to detail
- Task prioritization
- Cross-functional collaboration
- Quality control
- Creative Thinker
- Quick learner
- Operations Management
Volunteer Experience
- Duluth, Ga, Duluth, GA, Raised money for Relay for life and organized events
- Duluth, Ga, Duluth, GA, Helped prepare for blood drive and gave when possible
- Lawrenceville, GA, Lawrenceville, GA, Helped trained for CPR Certification
- Clifton, Altana, Clifton, Altana, Prepared and served food to the homeless
Timeline
Research Assistant
Georgia State University
06.2023 - 07.2023
Assistant Manager
BurgerFi
04.2022 - Current
Warehouse Team Leader
Carters Distribution Center
03.2020 - 03.2022
Hosts
Wahlburgers
11.2018 - 02.2020
Sales Representative Team Leader
Ensemble Boutique
12.2017 - 12.2018
Contractor (Intern/part-time)
Stratix Corporation
06.2016 - 01.2020
Sales Representative Team Leader
Francesca’s
01.2015 - 12.2017
Bachelors- School of Public Health - Public Health
Georgia State University
Diploma -
Duluth High School
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