Samantha Sandoval
Houston,TX
Summary
Accomplished professional with a proven track record in customer service and cash handling, honed at various notable companies. Excelled in resolving customer complaints and enhancing satisfaction levels to boost efficiency. Skilled in verbal communication and organization, consistently achieving targets and improving operational workflows. Eager to learn new practices and excel in any workplace environment.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Petco Animal Supplies Stores Inc.
04.2024 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Loan Processor
Cash America
04.2022 - 04.2024
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Generated new loan business by making phone calls to potential clients.
- Managed database of loan information and customer contact details in system, maintaining accuracy and using data to improve redemption processes.
- Prepared all paperwork, checked identifying information and documented transactions.
Front Desk Receptionist
La Quinta Inn & Suites In
09.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
Conns Homeplus
08.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
High School Diploma -
Macarthur High School
Houston, TX05.2015
Skills
- Cash Handling
- Customer Service and complaint resolution
- Verbal and written communication
- Organization skills
- Professional Demeanor
Timeline
Customer Service Cashier
Petco Animal Supplies Stores Inc.
04.2024 - Current
Loan Processor
Cash America
04.2022 - 04.2024
Front Desk Receptionist
La Quinta Inn & Suites In
09.2021 - 02.2022
Customer Service Representative
Conns Homeplus
08.2020 - 08.2021
High School Diploma -
Macarthur High School
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