Samantha San Juan
Summary
Certified Registered Behavior Technician (RBT) dedicated to providing compassionate, evidence-based support. Skilled in behavior plan implementation, data collection, and client engagement, with strong communication and problem-solving abilities. Backed by a healthcare background, bringing attention to detail, critical thinking, and a patient-centered approach to behavior analysis. Passionate about fostering positive change through empathy and continuous learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Multiple Companies
12.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Intern
Hospital Clinico Quirurgico Joaquin Albarran
09.2016 - 11.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Miami, FL07-2026
Bachelor of Science - Biochemistry
Florida International University
Miami, FL07-2026
Skills
- Applied behavior analysis
- Social skills development
- Reinforcement procedures
- Office puzzle
- ABA Matrix
- Discrete trial training
- Token economy systems
Certification
- Certified Registered Behavior Technician (RBT).
- CPR/AED Certification
- Medicaid Provider Status: Active/Enrolled
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Multiple Companies
12.2021 - 02.2025
Intern
Hospital Clinico Quirurgico Joaquin Albarran
09.2016 - 11.2021
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Bachelor of Science - Biochemistry
Florida International University
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