Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Samantha Sanjurjo

Dorchester,MA
Samantha Sanjurjo

Summary

Dynamic leader with a proven track record at Aramark Fenway Park, excelling in team management and employee development. Enhanced operational efficiency through strategic planning and effective training, resulting in reduced turnover and improved customer satisfaction. Skilled in inventory oversight and motivated teams to achieve organizational goals through strong coaching and mentoring.

Overview

9
years of professional experience

Work History

Aramark Fenway Park

Lead Supervisor Concessions
03.2017 - Current

Job overview

  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily workflow by monitoring inventory levels and restocking supplies as needed.
  • Collaborated with team to identify areas for process improvements and increased efficiency.
  • Ensured compliance with health and safety regulations during daily operations.
  • Participated in regular team meetings to discuss performance and address challenges.
  • Contributed to maintaining a clean and organized work environment for optimal productivity.
  • Learned various tools and systems used for tracking production metrics and inventory management.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoringm efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.

Tasty Burger

Cook
03.2016 - 03.2018

Job overview

  • Collaborated with kitchen staff to coordinate meal preparation during peak service hours, optimizing workflow efficiency.

Education

Durfee High School
Fall River, MA

Restaurant Management Certificate from Restaurant Management
06.1996

Skills

  • Team management
  • Motivational techniques
  • Employee engagement
  • Employee development
  • Priority management
  • Complex Problem-solving
  • Task delegation
  • Training and mentoring
  • Documentation and reporting
  • Goal oriented
  • Policy enforcement
  • Decision-making
  • Employee motivation
  • Strategic planning
  • Inventory oversight
  • Staff management

Timeline

Lead Supervisor Concessions

Aramark Fenway Park
03.2017 - Current

Cook

Tasty Burger
03.2016 - 03.2018

Durfee High School

Restaurant Management Certificate from Restaurant Management

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