Samantha Schafer
St Louis,MO
Summary
Organized and goal oriented Office Manager with 4+ years of admin experience. Currently within my role I manage an office of clinical and admin staff. I am proficient in Microsoft Office as well as other computer programs. I am a strong leader and problem solver who is dedicated to building strong relationships with both coworkers and patients/clients. I prioritize a positive work environment and I am looking to expand my knowledge and skills.
Overview
7
7
years of professional experience
Work History
Office Manager
St. Louis Pediatric Dentistry
St Louis, MO
08.2020 - Current
- Managed a team of dental assistants and admin staff
- Coordinated team trainings to further develop their customer service and communication skills
- Scheduled appointments with outside vendors to keep office updated and running efficiently
- Trained all new employees on company standards and procedures
- Mall overdue and delinquent accounts by being a liaison between the patient and insurance company
- Managed employee and doctor schedules
- Approved and denied time off request
- Acted as a liaison between employees, HR, and doctors
- Communicating with patients and insurance companies via multiple platforms
- Verified insurance benefits, collected co pays and out of pocket cost, greeted and checked out patients while scheduling their next visits.
Receptionist
The Koetting Eye Center
St Louis, MO
02.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Verified vision insurance and obtained referrals.
Pharmacy Clerk
Ladue Pharmacy
10.2018 - 04.2020
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
Dental Monitoring Coordinator
Varble Orthodontics
10.2023 - Current
- Coordinated patient monitoring protocols to ensure compliance with orthodontic treatment plans.
- Assisted in scheduling patient appointments and managing follow-up communications effectively.
- Maintained accurate records of patient progress and treatment outcomes using dental software systems.
- Communicated with patients to address concerns, providing timely information regarding treatment processes.
- Collaborated with clinical staff to streamline data collection and enhance workflow efficiency.
- Developed training materials for new staff on monitoring procedures and best practices.
Assistant Office Manager
Varble Orthodontics
St Louis, MO
11.2025 - Current
- Managed daily office operations to ensure efficient workflow and optimal patient care.
- Coordinated appointment scheduling and patient follow-ups, enhancing overall clinic efficiency.
- Supervised front desk staff, providing training and support to improve service quality.
- Implemented new electronic health record systems, streamlining patient information management.
- Supported the Office Manager with various tasks such as preparing reports or presentations.
Education
No Degree - General Studies
University of Missouri St. Louis
St. Louis, MOHigh School Diploma -
Ritenour Sr. High School
St Louis, MO2017
Skills
- Data Entry
- Cash Handling
- Microsoft Office
- Organizational Skills
- Eaglesoft
- Medical Billing
- Medical Scheduling
- Accounts receivable
- Accounts payable
- Office Management
- Email Correspondence
- Financial Reporting
- Cash Flow and Reconciliation
- Staff Training
- Policy Implementation
- Administration and Operations
- Vendor Liaising
- Office Supplies and Inventory
- Mail Handling
- Evaluate Performance
- Billing and Invoicing
- Profit and Loss Statements
- Excellent Multitasking Abilities
- Customer Service Management
- Staff training
- Event coordination
- Expense reporting
Timeline
Assistant Office Manager
Varble Orthodontics
11.2025 - Current
Dental Monitoring Coordinator
Varble Orthodontics
10.2023 - Current
Office Manager
St. Louis Pediatric Dentistry
08.2020 - Current
Receptionist
The Koetting Eye Center
02.2020 - 08.2020
Pharmacy Clerk
Ladue Pharmacy
10.2018 - 04.2020
No Degree - General Studies
University of Missouri St. Louis
High School Diploma -
Ritenour Sr. High School