Samantha Schott
La Crosse
Summary
Results-driven General Manager with expertise in operations management, cost control, and regulatory compliance. Proven ability to streamline processes and enhance service quality to drive profitability.
Dynamic General Manager with over 10 years of experience in food service operations. Skilled in team development, customer service, and creative marketing strategies that drive sales growth and improve employee performance. Committed to fostering a positive work environment and ensuring compliance with industry standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
KFC Mitra Qsr
La Crosse, WI
11.2018 - Current
- Directed daily operations, ensuring compliance with health and safety regulations.
- Implemented training programs for staff, enhancing service quality and team performance.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Developed marketing strategies to increase customer engagement and drive sales growth.
Sales Associate
Walmart
La Crosse, WI
08.2017 - 01.2019
- Provided exceptional customer service to enhance shopping experiences and foster loyalty.
- Managed inventory levels through effective stock organization and replenishment processes.
General Manager of Food Service
Burger King
La Crosse, WI
10.2012 - 06.2018
- Analyzed financial reports, identifying trends to improve profitability and cost control measures.
- Fostered a positive work environment through employee recognition initiatives and team-building activities.
- Collaborated with cross-functional teams to enhance menu offerings based on customer feedback and market trends.
- Led performance evaluations, providing constructive feedback to promote professional development among staff members.
Assistant Store Manager
KFC Restaurant
La Crosse, WI
05.2004 - 03.2012
- Led daily operations to ensure optimal customer service and efficient workflow
- Trained and mentored team members on operational standards and best practices
- Implemented inventory management strategies to reduce waste and enhance product availability
- Analyzed sales data to identify trends, influencing product promotions and staffing needs
Education
General Studies
Western Tech
La Crosse, WICNA
Western Tech
La Crosse, WI2001
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Team development
- Customer service
- Scheduling and rostering
- Purchasing
- Staff leadership
- Quality control
- Food preparation
- Cost controls
- Performance evaluations
- Ordering supplies
- Equipment management
- Staff supervision
- Hiring standards
- Staff motivation
- Regulatory compliance
- Hiring procedures
- Sanitation standards
- Employee retention
- Food storage
- Food safety management
- Kitchen operations management
- Training and onboarding
- Critical thinking
- Front of house management
- Reliable and responsible
- POS terminal operation
- Safe food handling
- Supply ordering and management
- Employee performance evaluations
- Problem-solving
- Money handling
- Inventory management
- Employee supervision
- Coaching and mentoring
- ServeSafe manager
- Calendar and scheduling software
Accomplishments
most recently had successfully trained be an above restaurant leader multiple units
Certification
serve safe certified
Timeline
General Manager of Food Service
KFC Mitra Qsr
11.2018 - Current
Sales Associate
Walmart
08.2017 - 01.2019
General Manager of Food Service
Burger King
10.2012 - 06.2018
Assistant Store Manager
KFC Restaurant
05.2004 - 03.2012
General Studies
Western Tech
CNA
Western Tech