Samantha Schulte
Washington,IL
Summary
Motivated server with engaging personality and flexible approach, adept at anticipating customer needs to enhance dining experiences. Known for providing fast, high-quality customer service in restaurant settings, ensuring guest satisfaction. Adaptable professional with proven track record in personnel development, team collaboration, and effective issue resolution with customers, waitstaff, and management. Organized and dependable candidate skilled at managing multiple priorities with positive attitude, always willing to take on additional responsibilities to achieve team objectives.
Overview
6
6
years of professional experience
Work History
Server
Brienzo's Wood Fired Pizza
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager
Yo-Yo’s
01.2025 - 05.2025
- Managed bar inventory, tracking supplies and placing orders to maintain stock levels.
- Developed seasonal drink menus, incorporating customer feedback for enhanced offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Resolved customer concerns quickly and professionally, improving guest satisfaction and encouraging repeat business.
Server
Red Lobster
02.2024 - 05.2024
- Provided timely service of meals and drinks with emphasis on guest preferences.
- Showcased ability to juggle multiple tables simultaneously, ensuring consistent service quality.
- Assisted team members during busy periods, boosting collective efficiency.
- Executed opening and closing tasks to maintain operational readiness.
Summer Camp Counselor
Washington Park District
08.2020 - 07.2022
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Worked with children of varying age, interest, skill, and developmental levels.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mentored new camp staff members, sharing expertise in program development and best practices for camper interactions.
Host
Cowboy Monkey
03.2023 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Host
Brickhouse BBQ, Burgers, And Brews
03.2019 - 10.2019
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Business Marketing -
Parkland College
Champaign, IL05.2025
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Performance Improvement
Timeline
Manager
Yo-Yo’s
01.2025 - 05.2025
Server
Brienzo's Wood Fired Pizza
05.2024 - Current
Server
Red Lobster
02.2024 - 05.2024
Host
Cowboy Monkey
03.2023 - 05.2023
Summer Camp Counselor
Washington Park District
08.2020 - 07.2022
Host
Brickhouse BBQ, Burgers, And Brews
03.2019 - 10.2019
Business Marketing -
Parkland College
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