Samantha Schwartz

Client Relationship Management:
- Maintained a loyal clientele base for years by building strong client relationships.
- Developed relationships with new clients through referrals from existing customers.

- Created years of relationships with distributors.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email, and in person.
- Educated clients on proper home hair care maintenance techniques.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Recommended products to clients based on their individual needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Recommended hair styles to compliment clients' facial features and coloring.

Technical Skills:
- Shampooed, conditioned, cut, colored, and styled hair.
- Developed new styles and techniques.
- Followed trends in hairstyling techniques to increase customer satisfaction.
- Formulated hair color.

Team Collaboration and Leadership:
- Collaborated with other beauty professionals on projects related to hairstyling.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Participated in team discussions regarding marketing strategies for the salon.
- Mentored new staff to enhance personal growth and increase productivity.
- Trained and supervised other hairstylists and assistants.

Sales and Marketing:
- Upsold additional services when appropriate to increase sales volume.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.

- Managed the sale of clothing, accessories, and shoes within the boutique.
- Conducted sales of hair products and makeup, providing personalized recommendations to clients.

Administrative Skills:
- Tracked inventory of supplies used for styling services.
- Managed cash register transactions during the checkout process.
- Organized scheduling of appointments throughout the day.
- Greeted customers, answered phones, and booked appointments.

Professional Development:
- Pursued continuing education and training to stay up to date with new trends and techniques.

- Engaged in online courses focused on enhancing customer service skills and salon management.

- Learned about social media marketing to effectively promote services and attract new clients.