Samantha Scott
Phoenix,AZ
Summary
Resourceful Aquatics Specialist known for high productivity and efficient task completion. Skilled in water quality management, aquatic life support systems, and emergency response protocols. Excels using communication, teamwork, and problem-solving skills to achieve optimal results in challenging environments.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative
Petco Animal Supplies Stores Inc.
Phoenix, AZ
01.2023 - 08.2024
- Handled cash accurately during each shift.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Managed returns and exchanges in accordance with company policies and procedures.
- Assisted other departments when needed during busy periods.
- Stocked shelves, displays, and coolers with products.
Aquatic Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ
08.2022 - 01.2024
- Conducted weekly water changes on sump systems.
- Did biweekly water tests to ensure stable living environment for aquatic life.
- Assisted customers by helping solve customer aquarium based concerns
- Demonstrated aquatic knowledge in order to education others.
Survey Interviewer
Ironwood Insights Group, LLC
Phoenix, AZ
10.2021 - 01.2023
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
- Conducted telephone surveys to obtain demographic information from respondents.
- Listened intently and objectively to accurately code responses.
- Contacted interviewees to be interviewed at home, place of business or field location by telephone.
Unarmed Security Officer
G4S Secure Solutions
Phoenix, AZ
01.2019 - 06.2020
- Inspected buildings periodically for signs of intrusion or damage.
- Provided customer service assistance in resolving conflicts or disputes.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Patrolled assigned areas to detect suspicious activities and persons.
Unarmed Security Officer
Securitas Security Services USA
Phoenix, AZ
03.2018 - 12.2018
- Inspected buildings periodically for signs of intrusion or damage.
- Provided customer service assistance in resolving conflicts or disputes.
- Patrolled assigned areas to detect suspicious activities and persons.
- Guarded entrances and exits against unauthorized entry.
- Detected suspicious behavior and prevented illegal activity.
Customer Service Representative
Home Depot
Phoenix, AZ
04.2014 - 03.2018
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Hettinger High School
Hettinger05-2006
Skills
- Customer Service
- Complaint resolution
- Product Sales
- Critical Thinking
Timeline
Customer Experience Representative
Petco Animal Supplies Stores Inc.
01.2023 - 08.2024
Aquatic Specialist
Petco Animal Supplies Stores Inc.
08.2022 - 01.2024
Survey Interviewer
Ironwood Insights Group, LLC
10.2021 - 01.2023
Unarmed Security Officer
G4S Secure Solutions
01.2019 - 06.2020
Unarmed Security Officer
Securitas Security Services USA
03.2018 - 12.2018
Customer Service Representative
Home Depot
04.2014 - 03.2018
High School Diploma -
Hettinger High School