Samantha Serrano
Chicago,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Chicago Children Health Alliance
3232 Lake Ave, Suite 330 Wilmette, IL 60091
03.2022 - Current
- Facilitated patient scheduling, ensuring efficient appointment management and minimal wait times.
- Managed front desk operations, enhancing patient experience through effective communication and support.
- Responded to inquiries regarding services, providing accurate information and resources to families.
- Collaborated with healthcare providers to streamline patient flow and improve service delivery processes.
- Trained new staff on procedures and systems, fostering a knowledgeable team environment.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Front Desk Receptionist
Planet Fitness Gym
2719 N California Ave, Chicago, IL 60647
10.2021 - 03.2022
- Greeted and assisted members, ensuring a welcoming atmosphere.
- Managed front desk operations, including membership inquiries and transactions
- Maintained cleanliness and organization of front desk area and lobby spaces.
- Provided information about gym services, programs, and promotional offers to members.
Cashier, Stock, Sales Associate
Ross Stores Inc.
Chicago, IL
09.2017 - 08.2021
- Delivering customer service.
- Working fast paste, heavy lifting, unwrapping and/or delivering merchandise to front end of the store.
- Picking up merchandise and setting it on the right location.
- Cashiering
- Attending refunds and exchanges.
- Greeting customers
Education
Licensed Esthetician - Esthetician
New Age Spa Institute
1870 Busse Hwy, Des Plaines, IL 6001610-2024
Skills
- Customer Service
- Active Listening
- Problem Solving
- Adaptability
- Speak and write in fluent Spanish
- Ability to Work Under Pressure
- Insurance verification
- Appointment scheduling
- Team collaboration
- Reliability and punctuality
Certification
- Esthetician License - 2024
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Chicago Children Health Alliance
03.2022 - Current
Front Desk Receptionist
Planet Fitness Gym
10.2021 - 03.2022
Cashier, Stock, Sales Associate
Ross Stores Inc.
09.2017 - 08.2021
Licensed Esthetician - Esthetician
New Age Spa Institute