Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Shanahan

Marshfield,MA

Summary

Highly motivated and adaptable professional with a strong background in customer service, team coordination, and operational support. Over four years of experience in fast-paced restaurant environments, including leadership as an Assistant Manager, where I developed strong skills in communication, problem-solving, time management, and team leadership. Proven ability to manage daily operations, resolve customer concerns, and support staff training and scheduling. Known for staying calm under pressure, balancing multiple tasks, and delivering excellent service. Now seeking to transition into a business role where I can apply my interpersonal skills, organizational abilities, and leadership experience in a professional office setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Ocean House Costal Grille
Marshfield, MA
07.2024 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Manager

Buppas Breakfast
Marshfield, MA
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Waitress

Mia Regazza
Marshfield, MA
08.2017 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Bachelor of Science - Business Management

University of Massachusetts, Amherst
Amherst, MA
08-2025

Skills

Time management

Strong multitasking

Attention to detail

Accurate money handling

Microsoft Office Suite

Rapid learner with strong adaptability

Certification

Microsoft Office Master Specialist

Timeline

Waitress

Ocean House Costal Grille
07.2024 - Current

Assistant Manager

Buppas Breakfast
02.2021 - Current

Microsoft Office Master Specialist

05-2018

Waitress

Mia Regazza
08.2017 - Current

Bachelor of Science - Business Management

University of Massachusetts, Amherst
Samantha Shanahan
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