Samantha Shelton
Independence,MO
Summary
Dynamic leasing agent with a goal-oriented mindset, adept at contract negotiation and property tours at Cliffside Apartments. Proven track record in enhancing tenant satisfaction and streamlining application processing. Strong customer service skills complemented by effective communication, ensuring successful lease oversight and timely rent collection.
Overview
21
21
years of professional experience
Work History
Leasing Agent /Secretary
Cliffside Apartments
Independence, MO
08.2020 - 04.2026
- Supported prospective tenants by providing property details and responding to questions.
- Facilitated property tours highlighting amenities and features for potential residents.
- Assisted in processing tenant applications and lease documents to meet policy requirements.
- Kept organized records of leasing activities and communications with residents.
- Collaborated with maintenance teams to resolve tenant requests promptly.
- Created marketing plans to engage new tenants through digital platforms.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Waitress
Little Deb’s Cafe
Warsaw, MO
05.2011 - 2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and explained daily specials to patrons.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Accurately processed transactions using point-of-sale system, ensuring smooth checkout experience.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Used cash registers and credit card machines to cash out customers.
Cashier/Stocker
Apple Market
Independence, MO
04.2005 - 09.2009
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma -
Nations High School
Internet 09.2010
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Lease preparation
- Property tours
- Property reporting
- Administrative support
- Fair housing policies
- Contract review
- Lease oversight
- Application processing
- Property tours and inspections
- Rent collection
- Eviction procedures
- Customer service
- Phone and email etiquette
Leasing terms and specifications
Timeline
Leasing Agent /Secretary
Cliffside Apartments
08.2020 - 04.2026
Waitress
Little Deb’s Cafe
05.2011 - 2018
Cashier/Stocker
Apple Market
04.2005 - 09.2009
High School Diploma -
Nations High School