Samantha Sherman
Thousand Oaks,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking employee enthusiastic about learning professional growth inside and out. Pursues opportunities to learn new skills and contribute to group success . Offers strong administrative, relationship building, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Volunteer
United States Marine Corps
05.2023 - Current
- Used strong interpersonal communication skills to convey information to others.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Government Account Representative
Grainger Inc.
09.2022 - 09.2023
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Analyzed accounts for delinquencies and other ongoing issues.
- Expanded customer base by conducting market research and identifying potential leads.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Kept detailed records of customer interactions for optimal traceability.
Family Readiness Group Volunteer
United States Marine Corps
06.2020 - 04.2022
- Assisted in the preparation of resource materials for families experiencing deployment or relocation.
- Managed volunteer recruitment, ensuring adequate staffing levels for all planned activities and events.
- Developed a strong sense of camaraderie among military spouses through regular social gatherings and support groups.
- Served as a liaison between command leadership and family members, addressing concerns raised at FRG meetings with appropriate parties promptly.
Executive Assistant
Maddie's Mutts
03.2017 - 06.2018
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created custom e-commerce solutions, increasing online sales for multiple clients.
Education
Bachelor of Business - Business
College of The Desert
Palm Desert, CA06.2026
Skills
- Solution Planning
- Customer Relationship Management
- Prospecting skills
- Data Tracking
- SAP Software
- Team Communication
- Data Entry
- Lost Shipment Tracking
- Effective Organization
- Microsoft Office
- Product and Service Knowledge
- Complex Problem-Solving
- Data Communication
Accomplishments
Awarded 'Honor Man' for high performance, professional growth, and effective collaboration with Ventura County Naval Base.
Affiliations
- United States Marine Corps
- United States Navy
- NAVFAC
Avocations
Completed 4 years of welding education.
Volunteered as a pianist for a few churches in the low desert.
Timeline
Volunteer
United States Marine Corps
05.2023 - Current
Government Account Representative
Grainger Inc.
09.2022 - 09.2023
Family Readiness Group Volunteer
United States Marine Corps
06.2020 - 04.2022
Executive Assistant
Maddie's Mutts
03.2017 - 06.2018
Bachelor of Business - Business
College of The Desert