Samantha Simpson
Biloxi,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Stay at Home Mother
Home
Biloxi, Mississippi
08.2017 - Current
Receptionist
RMS
Colorado Springs
05.2017 - 07.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Assistant Manager
Great American Cookies
Biloxi, Mississippi
09.2016 - 01.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Cake Decorator
Walmart
Colorado Springs, Colorado
09.2015 - 12.2015
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Applied fondant to cakes with precision and accuracy.
- Formulated designs based on customer specifications.
- Prepared buttercream icing for use in cake decoration projects.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
Accountant
Walmart
Colorado Springs, Colorado
07.2014 - 09.2014
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
Customer Service Manager
Walmart
Las Cruces, New Mexico
04.2013 - 06.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Customer Service Representative
Convergys
Las Cruces, New Mexico
01.2012 - 04.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
GED -
New Mexico State University - Dona Ana Community College
Las Cruces, NM08-2013
Skills
- Calm Under Pressure
- Maintenance & Repair
- Leadership
- Project Planning
- Dependable and Responsible
- Friendly, Positive Attitude
- Multitasking
- Customer Service
Timeline
Stay at Home Mother
Home
08.2017 - Current
Receptionist
RMS
05.2017 - 07.2018
Assistant Manager
Great American Cookies
09.2016 - 01.2017
Cake Decorator
Walmart
09.2015 - 12.2015
Accountant
Walmart
07.2014 - 09.2014
Customer Service Manager
Walmart
04.2013 - 06.2014
Customer Service Representative
Convergys
01.2012 - 04.2013
GED -
New Mexico State University - Dona Ana Community College