Samantha Sloan
Holbrook,New York
Summary
Dynamic leader with a proven track record, adept in operations management and team building. Excelled in driving business growth, enhancing customer relations, and implementing strategic initiatives. Achieved significant improvements in efficiency and profitability through innovative leadership and effective problem resolution. Skilled in fostering strong partnerships and maximizing employee satisfaction.
Overview
20
20
years of professional experience
Work History
General Manager
Crunch Fitness Gym
Hauppauge, NY
09.2021 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Reviewed stock counts and ordered items to control inventory.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Set and managed employee work schedules for coverage in assigned areas.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Interviewed and hired gym staff for various roles.
- Oversaw gym's childcare center by monitoring staff and operations.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
Top This Frozen Yogurt
Centereach, NY
06.2014 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Furniture Supervisor
OfficeMax
Stony Brook, NY
01.2005 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Customer relationship management
- Verbal and written communication
Timeline
General Manager
Crunch Fitness Gym
09.2021 - Current
Store Manager
Top This Frozen Yogurt
06.2014 - 06.2016
Furniture Supervisor
OfficeMax
01.2005 - 01.2009