Summary
Overview
Work History
Education
Skills
Accomplishments
Skills Abilities
Certification
Timeline
Generic

Samantha Slone

Antioch,TN

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Support Associate II

Amazon
11.2020 - Current
  • Perform CM’s based on building needs and projects
  • Assist and fully own various projects through PPM
  • Owned numerous lifecycle projects for new equipment
  • Assisted on maintaining all building needs with IT equipment
  • Trained new EC’s and other techs
  • Troubleshooting multiple different types of equipment such as Cisco Servers, switches, access points
  • As well as multiple types of printers, laptops, scanners, and thin clients
  • I can operate on both windows and Linux operating systems
  • Lead numerous lifecycle projects for all buildings in my area.

IT Equipment Coordinator

Amazon
03.2020 - 11.2020
  • Organized the IT cage and equipment for the building
  • Ordered new equipment based on building needs
  • Performed audits to ensure longevity of equipment
  • Helped Techs with various tickets.

Seasonal IT tech

Amazon
10.2019 - 03.2020
  • Troubleshoot multiple software/ hardware issues in the fc
  • Updated Windows operating systems
  • Re-imaged laptops and kindles
  • Wiped and provisioned RF scanners
  • Installed Windows OS onto RF scanners
  • Changed passwords and updated permissions
  • Perform audits on electronic lockers and mobile cart red tag areas
  • Set up workstations
  • Updated equipment lockers and assigned new equipment.

Stow Tier one

Amazon
09.2014 - 10.2019
  • Problem solve for both Inbound Stow and Receive
  • Process guide
  • Tote replen, water spider, line load, and builder.

waitress

sonic drive in
01.2006 - 01.2014
  • Performed in a fast paced, high stress environment
  • I learned a great bit of customer service skills as well as public speaking.

Education

some college - Drafting and Design

ITT-Technical Institute

High school - Gen Ed

Oakland high school
01.2008

Skills

  • Uptime Management
  • Software installation
  • IT budgeting
  • Group policy management
  • Application support
  • Business continuity planning
  • Network administration
  • Vendor management
  • Storage management
  • Server management
  • Wireless networking
  • Problem-solving abilities

Accomplishments

Helped launch six new Amazon buildings.

Currently seeking Six Sigma Certification.

Trained numerous new IT support Associates.


Skills Abilities

CompTia A+, OSHA 10, I am efficient in performing multiple jobs in a day and keeping track in a very organized and neat manner. I have a high ability to multi-task without feeling under pressure in a high stress environment., The last few years at Amazon one of my main job titles would be inbound feedbacks. I am used to being personable and communicating to others to ensure the best possible quality for each individual. I have also had multiple successful GEMBA meetings including where I pointed out that the cardboard bins needed two location stickers in order to reduce the damage risk and cut costs. I have also been an inbound process guide for multiple years now where I help organize and maintain the workflow structure for my entire department., Microsoft Word, Excel, PowerPoint, hardware/ software issues, Trouble ticketing system, Slim dashboard, Spork, Amazon password, Zebra Printer Configuration, Fastenal fastsolutions, Putty, windows 7, 8, Vista, 10, 11, Linux, IOS, HP and Dell desktops and laptops, kindles, printers, RF scanners, various Bluetooth scanners, radios, I was president of FBLA, CEO of my Virtual Enterprise class, and earned a Captain rank in ROTC all in high school. I attended ITT-Tech until it shut down, and maintained a 4.0 GPA. During my time at Amazon I have been trusted to do numerous jobs including quality audits on the HUD and CIPA. I am currently trained in almost every function in inbound and trusted by my management team to manage myself and others.

Certification

CompTia A+ Since 2021

Timeline

IT Support Associate II

Amazon
11.2020 - Current

IT Equipment Coordinator

Amazon
03.2020 - 11.2020

Seasonal IT tech

Amazon
10.2019 - 03.2020

Stow Tier one

Amazon
09.2014 - 10.2019

waitress

sonic drive in
01.2006 - 01.2014

some college - Drafting and Design

ITT-Technical Institute

High school - Gen Ed

Oakland high school

Similar Profiles

CREATE PROFILE
Samantha Slone