Samantha Smith
Lenoir,NC
Summary
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Experienced with client relationship management, ensuring high levels of satisfaction and retention. Utilizes strategic planning to drive business growth and meet client needs. Track record of effective team collaboration and achieving targeted outcomes.
Overview
8
8
years of professional experience
Work History
Senior Account Executive-Commercial Sales
Vyve Broadband
Forest City, NC
01.2026 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Executed strategic account plans to drive revenue growth and market share expansion.
- Identified opportunities for upselling services, resulting in increased profitability for key accounts.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs effectively.
- Led contract negotiations, ensuring favorable terms while maintaining strong client partnerships.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Cold called prospects to explain partnership benefits, representing company values.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
Multi-Tenant Sales Supervisor
Spectrum
Hickory, NC
07.2024 - 01.2026
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyze sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Achieve sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handle escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Residential Market Development Supervisor
Spectrum
Hickory, NC
05.2023 - 07.2024
- Supported the growth and development of team members by setting clear expectations, providing regular feedback, and establishing opportunities for skill-building and career advancement.
- Improved project efficiency by streamlining development processes and implementing best practices.
- Developed job-specific competencies and performance standards.
Residential Connectivity Supervisor
Spectrum
Hickory, NC
10.2018 - 05.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Associate of Science - Business Administration And Management
Caldwell Community College And Technical Institute
Hudson, NCHigh School - undefined
West Caldwell High School
LenoirSkills
- Customer service
- Effective selling techniques
- Motivational skills
- Sales coaching
- Delegation skills
- Sales presentations
- Sales strategy development
- Management support
- Sales reporting
- Cold calling
- Account management
- Pipeline management
Timeline
Senior Account Executive-Commercial Sales
Vyve Broadband
01.2026 - Current
Multi-Tenant Sales Supervisor
Spectrum
07.2024 - 01.2026
Residential Market Development Supervisor
Spectrum
05.2023 - 07.2024
Residential Connectivity Supervisor
Spectrum
10.2018 - 05.2023
High School - undefined
West Caldwell High School
Associate of Science - Business Administration And Management
Caldwell Community College And Technical Institute