Samantha Sosa
Prescott Valley,AZ
Summary
Detail-oriented technician with a focus on safety compliance and exceptional customer service. Experienced in training team members and ensuring operational efficiency through effective inventory management and tool maintenance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Stihl Technician
Ace Hardware
Prescott Valley, AZ
03.2024 - 03.2026
- Operated various tools and equipment safely to complete hardware repairs and installations.
- Trained new technicians on operational procedures and safety protocols to enhance team productivity.
- Provided exceptional customer service by assisting with product selection and answering inquiries.
- Maintained inventory accuracy through regular stock checks and organization of merchandise.
- Ensured compliance with safety regulations to maintain a safe working environment.
- Conducted routine maintenance on chainsaws and tools to ensure optimal performance.
Sales Associate
Ace Hardware
Prescott Valley, AZ
03.2022 - 03.2024
- Assisted customers in product selection, providing expert advice on hardware and home improvement solutions.
- Managed inventory levels, ensuring shelves were stocked with high-demand products for optimal customer experience.
- Trained new sales associates on product knowledge, customer service techniques, and store policies.
- Developed and implemented promotional displays to increase sales of seasonal items and featured products.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Directed customers towards professionals and experienced team members to ensure proper solutions found.
Cashier
Ace Hardware
Prescott Valley, AZ
06.2021 - 03.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring balanced drawers at end of shifts.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained organized merchandise displays to promote sales and streamline shopping experience.
Cashier/Merchandise Stocker
Raven's Corner
Prescott Valley, AZ
03.2018 - 12.2020
- Welcomed customers and helped determine their needs.
- Provided feedback to management on service improvements based on customer interactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
GED -
Yavapai College
Prescott, AZ08-2026
No Degree -
Bradshaw Mountain High School
Prescott Valley, AZSkills
- Power tool operation
- Installation and repair
- Troubleshooting
- Basic tune-ups and maintenance
- Tool sharpening
- Multitasking and organization
- Workload management
- Tech-Savvy
- Information tracking
- Stocking and receiving
- Cash handling
Certification
- Certified Silver Technician, Stihl - [2025-2026]
Timeline
Stihl Technician
Ace Hardware
03.2024 - 03.2026
Sales Associate
Ace Hardware
03.2022 - 03.2024
Cashier
Ace Hardware
06.2021 - 03.2022
Cashier/Merchandise Stocker
Raven's Corner
03.2018 - 12.2020
No Degree -
Bradshaw Mountain High School
GED -
Yavapai College