Samantha South
Riverside,CA
Summary
Dynamic Shift Manager with a proven track record at McDonald’s, excelling in customer service and employee training. Demonstrated expertise in cash handling and decision-making, leading to high team performance and customer satisfaction. Skilled in optimizing staff productivity and maintaining high standards in service and safety. Achieved significant improvements in efficiency and cost reduction.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald’s
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate Degree In Nursing - Registered Nursing
Riverside City College
Riverside, CASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Payment processing
Timeline
Shift Manager
McDonald’s
06.2023 - Current
Associate Degree In Nursing - Registered Nursing
Riverside City College
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