Samantha stafford
Sprint Mart
HAMILTON,Mississippi
2025
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Applebees and Waffle House. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in cash handling and point-of-sale systems, consistently delivering exceptional dining experiences while managing high-pressure situations.
Work History
Waitress
- Greeted guests promptly and guided seating to support fast-paced dine-in service.
- Took accurate orders and entered requests into point-of-sale system.
- Served meals and beverages while maintaining timely, attentive table service.
- Processed cash and card payments with accuracy and professionalism.
- Refilled drinks, condiments, and supplies to keep service areas ready.
- Maintained clean tables, counters, and dining areas throughout shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Store Manager
1 Year 11 Months- Supervised daily store operations, ensuring smooth opening, closing, and shift coverage.
- Trained associates on customer service standards, cash handling, and point-of-sale procedures.
- Monitored inventory levels, replenished merchandise, and coordinated stock organization.
- Resolved customer concerns promptly, supporting positive shopping experiences and repeat business.
- Reviewed register activity and transactions to maintain accuracy and reduce discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
1 Year 10 Months- Managed daily store operations to support sales floor, cash handling, and customer service standards.
- Supported store manager with staffing, scheduling, and task delegation across departments.
- Monitored inventory levels, stockroom organization, and replenishment to maintain product availability.
- Trained associates on register procedures, merchandising expectations, and loss prevention practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Waitress
10 Months- Greeted guests promptly and provided menu guidance
- Took accurate orders and relayed requests to kitchen staff
- Delivered food and beverages with attentive table service
- Processed cash and card payments using point-of-sale system
- Maintained clean dining areas and reset tables between guests
- Resolved customer concerns professionally to support positive dining experience
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
GED
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Timeline
Assistant Store Manager
Sprint Mart
08.2022 - 07.2024Read More
Assistant Manager
Ollies Bargain Outlet
09.2020 - 07.2022Read More
Waitress
Waffle House
06.2019 - 04.2020Read More
Waitress
Applebees
2025 - 2026Read More
Nettleton High
GED
Read More