Samantha Stamps
Byram,USA
Summary
Customer service representative with 3+ years of experience excels in delivering exceptional service and driving positive outcomes. Adept at handling complex customer issues, managing billing and payments, and providing technical support, all while maintaining a focus on achieving results and enhancing customer satisfaction. Demonstrated ability to improve service delivery through innovative problem-solving and a detail-oriented approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Remote
Sagility Health
Rancho Cordova
03.2023 - 03.2024
- Handled inbound and outbound calls, providing top-tier customer service.
- Managed billing and payments, ensuring accuracy and timeliness.
- Processed insurance claims, contributing to efficient operations.
- Resolved technical issues such as password resets, enhancing user experience.
- Maintained and reinstated policies, supporting customer retention efforts.
Customer Service Representative Remote
Teleperformance
Philippines
02.2022 - 05.2022
- Managed inbound and outbound customer interactions with enthusiasm and detail-focused attention.
- Efficiently handled billing and payments, demonstrating analytical and innovative problem-solving skills.
- Provided technical support, enhancing customer satisfaction and driving positive results.
- Collaborated within a team environment to improve overall service delivery.
Office Clerk
UAC Packing And Shipping Store
Byram, MS
06.2021 - 11.2021
- Managed high-stress customer service scenarios with enthusiasm and innovation at UAC Packing and Shipping Store.
- Collaboratively handled incoming calls, ensuring prompt and effective communication.
- Demonstrated detail-focused approach in creating accurate shipping labels.
- Efficiently packed and scanned incoming and outgoing packages, maintaining a supportive environment for customers.
- Achieved superior service delivery, contributing to the store's positive reputation.
Education
Diploma - undefined
Jim Hill High School
Byram, MS06.2021
Skills
- Customer service experience 2021-2023
- Problem-solving
- Efficiency
- Communication
- Teamwork
- Leadership
Languages
English
Timeline
Customer Service Representative Remote
Sagility Health
03.2023 - 03.2024
Customer Service Representative Remote
Teleperformance
02.2022 - 05.2022
Office Clerk
UAC Packing And Shipping Store
06.2021 - 11.2021
Diploma - undefined
Jim Hill High School