Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Stanfield

Lafayette,Georgia

Summary

Dynamic customer service professional with proven conflict resolution skills, honed at Kane Carpet. Expert in managing high-stress situations and enhancing customer loyalty through empathetic complaint resolution. Proficient in CRM and data entry, consistently delivering exceptional service that boosts customer satisfaction and fosters lasting relationships.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Kane Carpet
Calhoun, GA
11.2011 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

The Cherry Tree
Dalton, Ga
07.2009 - 11.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

General Studies

Calhoun High School
Calhoun, GA

Skills

  • Customer service
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Professional telephone demeanor
  • Follow-up skills
  • Customer relationship management (CRM)
  • Shipping and logistics

Timeline

Customer Service Representative

Kane Carpet
11.2011 - Current

Sales Associate

The Cherry Tree
07.2009 - 11.2021

General Studies

Calhoun High School