Samantha Stanley
Anoka,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Senior Customer Support Specialist
Northwestern Glass Fab
03.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
Customer Support Specialist
Northwestern Glass Fab
02.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Store Manager
CVS Pharmacy
01.2015 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Store Manager
CVS Pharmacy
01.2013 - 01.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Shift Supervisor
CVS Pharmacy
03.2008 - 01.2013
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Blaine High School
Blaine, MN06.2005
Skills
- Senior Leadership Support
Timeline
Senior Customer Support Specialist
Northwestern Glass Fab
03.2022 - Current
Customer Support Specialist
Northwestern Glass Fab
02.2020 - 03.2022
Store Manager
CVS Pharmacy
01.2015 - 02.2020
Assistant Store Manager
CVS Pharmacy
01.2013 - 01.2015
Shift Supervisor
CVS Pharmacy
03.2008 - 01.2013
High School Diploma -
Blaine High School
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