Samantha Steadman
Friendship
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cutco Cutlery
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Got into situations I did not have knowledge about or felt confident in and contacted a team leader to gain more information.
Army National Guard
Army National Guard NY
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Teachers Aid
Olean City School District
10.2024 - 12.2024
- Supported classroom management by assisting teacher in maintaining a positive learning environment.
- Fostered student participation by encouraging questions and discussions during lessons.
- Enhanced student comprehension with one-on-one tutoring and support.
- Assisted with lesson planning for engaging and interactive classroom activities.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Child Care Assistant
YMCA of Twin Tiers
12.2022 - 12.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Kitchen Staff Member
3 C's Catering
04.2024 - 08.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
Education
High School Diploma -
Portville Central High School
Portville NY 07-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft outlook
- Scheduling
- Paperwork processing
- Follow-up skills
- Team development
- Staff training
- Spreadsheets
- Maintain Positive Behavior
- Product Knowledge
- Organizable Skills
- Staff Training
- Team Player
- Health and safety
- Special needs Care
- Punctuality
- Distress Situations
Timeline
Teachers Aid
Olean City School District
10.2024 - 12.2024
Customer Service Representative
Cutco Cutlery
05.2024 - Current
Kitchen Staff Member
3 C's Catering
04.2024 - 08.2024
Army National Guard
Army National Guard NY
04.2023 - Current
Child Care Assistant
YMCA of Twin Tiers
12.2022 - 12.2024
High School Diploma -
Portville Central High School
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