Samantha Steffen
Hazel Green,AL
Summary
Results-driven professional who provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. Displays excellent communication and customer service skills.
Overview
21
21
years of professional experience
Work History
Commercial Lines Producer
American Family Insurance
Salina, KS
07.2018 - Current
- Generate significant new business leads through targeted networking efforts within local communities.
- Collaborated with underwriters to tailor insurance policies that meet the specific requirements of each business.
- Provide ongoing support to existing insureds, proactively identifying opportunities for additional coverage or adjustments to their existing policies.
- Coordinate with the claims department to ensure a smooth and efficient process for clients facing loss events, minimizing disruption to their daily operations.
- Foster deep, lasting relationships with insureds by understanding their needs and business goals to become their trusted advisor.
Legal Assistant
Norton Wasserman Jones & Kelly
Salina, KS
06.2015 - 07.2018
- Provided legal assistance to multiple attorneys specializing in Personal Injury, Criminal and Family Law.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately based on dictation.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Store Manager ($15M Annual Revenue)
Victoria's Secret
Glendale, CA
09.2013 - 05.2015
- Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
- Developed a strong team culture through effective communication, training, and performance evaluations.
- Increased sales by implementing innovative marketing strategies and inventory management techniques.
- Championed store events that drove foot traffic, increased brand awareness, and elevated the overall customer experience.
Assistant Store Manager ($20M Annual Revenue)
Victoria's Secret
Honolulu, HI
08.2011 - 09.2013
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed a sales, product and marketing strategy that effectively caters to both local demographic as and international tourist customer.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Associate - Store Manager ($2M-$8M Annual Revenue)
Victoria's Secret
Phoenix, AZ
05.2005 - 08.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Arizona State University
Glendale, AZBennington High School
Bennington, KSSkills
- Professionalism and Etiquette
- Team Building and Leadership
- Customer Service Management
- Strategic Leadership and Coaching
- Detailed Communication
- Goals and Performance
Timeline
Commercial Lines Producer
American Family Insurance
07.2018 - Current
Legal Assistant
Norton Wasserman Jones & Kelly
06.2015 - 07.2018
Store Manager ($15M Annual Revenue)
Victoria's Secret
09.2013 - 05.2015
Assistant Store Manager ($20M Annual Revenue)
Victoria's Secret
08.2011 - 09.2013
Associate - Store Manager ($2M-$8M Annual Revenue)
Victoria's Secret
05.2005 - 08.2011
Arizona State University
Bennington High School