Samantha Stein
Fort Lauderdale,FL
Summary
Being able to get and maintain a job at an early age has taught me how to manage my time and make a set routine of my week. I am a hardworking employee with abilities in customer service, multitasking, and problem-solving. My experience in fast food has helped me become adaptable to last-minute changes as well as feeling comfortable in fast-paced environments. I always approach situations in a calm, unbiased manner to make sure the interaction doesn't escalate. I am also an outgoing student pursuing flexible, part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Shift Manager
Bowls and Bubbles
Savannah, Georgia
07.2020 - Current
- As a shift manager at Bowls and Bubbles, I was in charge of overseeing the staff on duty.
- Provided guidance to team members when necessary to improve performance and efficiency behind the counter.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines before the crew left to ensure the next shift had a clean and organized space.
- Assigning jobs to the staff during closing shifts to ensure time was used effectively.
- Counted and closed the cash registers, as well as locked the door at night.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Summer Lifeguard
YMCA Of Coastal Georgia
Savannah, GA
05.2023 - 04.2024
- Maintained constant surveillance of guests in the pool area by continually scanning the facility; alerted appropriate authorities when safety violations occurred.
- Assisted with maintenance and cleaning of the pool, deck areas, restrooms, and other designated areas.
- Enforced all applicable rules and regulations pertaining to water activities in accordance with established policies.
- Provided emergency care and treatment as required until appropriate medical personnel arrived on scene.
- Performed daily chemical tests on swimming pools to ensure proper pH balance levels were maintained.
- Responded quickly to any potential hazardous situations or distressed swimmers within the facility.
- Greeted patrons entering the facility in a friendly manner while enforcing all posted rules and regulations.
- Facilitated swim lessons for children ages 3-12 according to American Red Cross standards.
- Communicated effectively with co-workers regarding changes in activity levels or unsafe conditions.
Restaurant Hostess
Cancun II Resturant
Savannah, GA
12.2021 - 03.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Islands High School
Savannah, GA05-2024
Skills
- Equipment Troubleshooting
- Handling Customer Complaints
- Flexible Schedule
- Shift checklists
- Employee Training
- Decision-Making
- Good at communicating
- Hard Working
- Picks up skill and task quickly
Affiliations
- Member of the NOVA Southeastern SCUBA Diving Club
- Member of NOVA Southeastern Marine Biology Club
- Tennis player
- Pickleball player
Accomplishments
- Member of National Honor Society in high school
- Maintained honor roll throughout high school
- Interned with the science department at Georgia Southern University
- Co-wrote a scientific article
References
References available upon request.
Timeline
Summer Lifeguard
YMCA Of Coastal Georgia
05.2023 - 04.2024
Restaurant Hostess
Cancun II Resturant
12.2021 - 03.2022
Shift Manager
Bowls and Bubbles
07.2020 - Current
High School Diploma -
Islands High School
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