Samantha Stevenson
Technical Services
Middleton,WI
Summary
Seasoned Team Lead ready for any team or business need with strong healthcare knowledge and natural technical talents. Top-notch relationship-builder, articulate communicator and decisive manager with 8.5 years of IT experience. Dedicated to enabling team members to excel in customer service.
Overview
4
4
years of post-secondary education
Work History
Team Lead
Epic Systems Corporation
Verona, WI
5 2018 - Current
- Evaluated employee skills for 3 direct reports and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Established and organized talent management process to create collaborative management structure, improving growth and opportunities for team members.
- Expanded management knowledge growth team wide through targeted monthly topics, increasing tools available to managers to work with variety of team members
Technical Services
Epic Systems Corporation
Verona, WI
6 2012 - Current
- Develop and provide technical solutions for day-to-day operations and long-range strategic planning of patient movement for 4 hospital systems.
- Advised implementation of new customers to ensure sustainable technical solutions and long term success.
- Aided customer community in improving adoption of new features through turnkey documentation and advocating for simpler on by default development.
- Managed several customer escalations due to unhappiness, working to understood root concern and find best solution.
- Able to smell smoke and prevent escalation, lending knowledge and experience to others through work as advisor, mentor, team lead.
Education
Bachelor of Arts - Mathematics And Biology
Luther College
Decorah, IA 09.2008 - 05.2012
Skills
Performance improvement
undefinedQuote
Vulnerability is not knowing victory or defeat, it’s understanding the necessity of both; it’s engaging. It’s being all in.
Brené Brown
Timeline
Bachelor of Arts - Mathematics And Biology
Luther College
09.2008 - 05.2012
Technical Services
Epic Systems Corporation
6 2012 - Current
Team Lead
Epic Systems Corporation
5 2018 - Current
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