Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Steward

Tempe,AZ

Summary

Strong communication and solution-oriented skills. Experienced in assisting customers, resolving concerns, and creating positive customer experiences. Friendly, dependable, and able to work effectively in team environments. Committed to ensuring excellent service, building positive relationships, and assisting with company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

MedAssure
Phoenix, Arizona
02.2023 - Current
  • Conduct post-delivery calls with customers to ensure satisfaction and confirm that all products were delivered accurately.
  • and on time.
  • Verify that customers received the correct items and assist in resolving any delivery discrepancies or issues.
  • Document and report feedback through a detailed internal sheet for the company to review and act on.
  • Maintain accurate and up-to-date records of customer interactions and feedback.
  • Provide exceptional customer service by promptly addressing concerns and offering solutions.
  • Communicating with Hospice, nurses, and assisted living facilities.

Trainer/Restaurant Server

Macayo's
Surprise, Arizona
05.2021 - Current
  • Lead orientation and training sessions for new employees to ensure they understand Macayo’s service standards, menu knowledge, and operational procedures.
  • Monitored trainee progress through shadowing shifts and skill assessments, adapting coaching strategies to address performance gaps.
  • Evaluate and provide feedback to trainees, identifying areas for improvement as well as offering support.
  • Provided excellent customer service in a fast-paced dining environment.
  • Coordinated with kitchen and bar staff to facilitate seamless service and enhance overall dining experience.
  • Resolved customer concerns promptly to enhance guest satisfaction.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
05-2026

Skills

  • Customer service
  • Call center operations
  • Customer satisfaction measurement
  • Product knowledge
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Time management
  • Adaptability and flexibility
  • Data entry

Timeline

Customer Service Representative

MedAssure
02.2023 - Current

Trainer/Restaurant Server

Macayo's
05.2021 - Current

Bachelor of Science - Communications

Arizona State University
Samantha Steward