Samantha Stork
Phoenix,AZ
Summary
Proven track record in enhancing customer satisfaction and driving sales growth, evidenced by my role at Televerde where I managed relationships with industry leaders like SAP. Skilled in relationship management and sales expertise, I excel in high-pressure environments, consistently delivering exceptional results through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Server/cook
IHOP
Surprise, AZ
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant General Manager
IHOP
Surprise, AZ
04.2022 - 06.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Sales Development Representative
Televerde
Phoenix, AZ
02.2017 - 06.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Worked with industry leading clients such as SAP, Pitney Bowes, Adobe, and ServiceNow to drive pipeline and maintain lasting customer relationships
Education
General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZLevel 1 Computer Technology - Microsoft Office
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ12.2016
Enhanced Diploma -
Apollo High School
Glendale, AZ05.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Sales expertise
- Relationship Management
- Cool Under Pressure
- Effective Communication
- Teamwork and Collaboration
Timeline
Server/cook
IHOP
09.2023 - Current
Assistant General Manager
IHOP
04.2022 - 06.2023
Sales Development Representative
Televerde
02.2017 - 06.2022
General Studies
Maricopa Community Colleges - Glendale Community College
Level 1 Computer Technology - Microsoft Office
Maricopa Community Colleges - Rio Salado Community College
Enhanced Diploma -
Apollo High School