Samantha Svestka
Olympia,WA
Summary
Motivated master esthetic student offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Skilled in micro-needling and advanced chemical peels, I excel in creating customized treatment plans, significantly improving client loyalty. With a strong background in spa management and client relations, I'm known for enhancing guest experiences and ensuring operational efficiency. Expertise in team collaboration, scheduling, inventory management, and customer service. While being an expert in hygiene and sanitation standards, ensuring a safe and welcoming environment for all.
Overview
1
1
year of professional experience
Work History
Salon and Spa Coordinator
Gene Juarez Salons & Spas
11.2024 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
Guest Service Associate
European Wax Center
06.2024 - 11.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
Education
Master Esthetics - Advanced Esthetics
Olympia School of Advanced Skincare
Olympia, WA02-2025
Bachelor of Science - Biology
Washington State University
Pullman, WA05-2024
Skills
- Customer service
- Commitment to quality and service
- Hygiene and sanitation
- Facial treatments expertise
- Customized treatment plans
- Microneedling expertise
- Microdermabrasion expertise
- PCA Advanced chemical peel certification
- PCA Dermaplaning certification
- Dermalogica Nanofusion certification
- Spa equipment operation
Timeline
Salon and Spa Coordinator
Gene Juarez Salons & Spas
11.2024 - Current
Guest Service Associate
European Wax Center
06.2024 - 11.2024
Master Esthetics - Advanced Esthetics
Olympia School of Advanced Skincare
Bachelor of Science - Biology
Washington State University
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