SAMANTHA SWEARINGEN
Ames,IA
Summary
Driven by a strong work ethic and exceptional customer service skills. Excelled in roles at Cornbread and Old Chicago Pizza, enhancing guest engagement and driving sales growth. By expertise in staff management and food safety practices, alongside a knack for multitasking in high-volume settings, significantly improved customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server/Catering Sales Team Specialist
Cornbread
11.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant General Manager
Old Chicago Pizza
09.2022 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined 30 or more employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Online Grocery Production
Walmart
08.2019 - 09.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed over 1,000 completed orders a day in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Education
Associate of Arts - Digital Marketing
Iowa Central Community College
Fort Dodge, IA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
- Food safety practices
- Staff management
- Content scheduling
- Social media strategy
- Social media and promotions
Timeline
Server/Catering Sales Team Specialist
Cornbread
11.2024 - Current
Assistant General Manager
Old Chicago Pizza
09.2022 - 12.2024
Online Grocery Production
Walmart
08.2019 - 09.2022
Associate of Arts - Digital Marketing
Iowa Central Community College
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