Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Sweet

Suffolk,VA

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

5
5
years of professional experience

Work History

Cashier

Taco Bell
Clovis, CA
04.2019 - 10.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped with purchases and signed customers up for rewards program.

Tax Preparer Assistant

TurboTax
Oklahoma City, OK
03.2020 - 05.2024
  • Organized files in an orderly fashion both electronically and physically according to established procedures.
  • Used tax form instructions and tables to complete tax forms.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.

Moderator

Discord
Suffolk, VA
01.2020 - 01.2024
  • Monitored online conversations and responded promptly to inquiries or questions from customers.
  • Developed procedures for moderating content on social media platforms.
  • Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
  • Evaluated user reports of inappropriate content or behavior on the platform.

Education

High School Diploma -

K-12
Clovis, CA
06-2017

Skills

  • Payment Collection
  • POS Systems
  • Customer Assistance
  • Complex Problem-Solving
  • Time Management Skills

Timeline

Tax Preparer Assistant

TurboTax
03.2020 - 05.2024

Moderator

Discord
01.2020 - 01.2024

Cashier

Taco Bell
04.2019 - 10.2020

High School Diploma -

K-12

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Samantha Sweet