Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Swiersz

Sun Prairie,WI

Summary

Highly organized and detail oriented professional with a drive to exceed expectations. Specialize in lead generation and customer relationship management. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Development Specialist

Demco
Madison , WI
04.2024 - Current
  • Managed upcoming renovations among schools and libraries across the U.S. and nurtured these opportunities to ensure a positive and thorough experience for the customer.
  • Provide insight to customers about all products offered within the company's portfolio, and help create quotations and orders for customers around the nation.
  • Documented outreach calls and follow-up contacts in CRM system to establish a record of interactions.
  • Adhered to company targets and achieved established goals.
  • Worked closely with the sales team to transition qualified leads into the sales process.

Mobile Services Coordinator

Metro Ford Of Madison
Madison, WI
10.2023 - 04.2024
  • Managed a team of certified technicians and mobile unit vehicles to provide service at a more convenient time and location for customers
  • Managed all incoming calls or emails, cold called customers to grow this service within the company
  • Maintained all communication, follow up, appointment setting, preparing repair orders, pulling needed parts, handling paperwork, and processing all paperwork
  • Assisted in "growing a business within a business", providing marketing ideas to the team

Service Advisor

Metro Ford Of Madison
Madison, WI
09.2023 - 01.2024
  • Served as the primary point of contact for customers receiving vehicle service at the dealership.
  • Collaborated with technicians to communicate service needs, work performed, and additional vehicle details.
  • Provided clear explanations to customers regarding service processes, pricing, and product offerings.
  • Addressed customer inquiries and concerns, ensuring a positive service experience.
  • Utilized in-depth knowledge of products and services to recommend and sell relevant solutions to customers.
  • Facilitate smooth communication between customers and service teams to ensure timely and efficient service delivery.

Technology Specialist

Metro Ford Of Madison
Madison, WI
08.2022 - 09.2023
  • Provide customers with in depth knowledge of the technology of each vehicle and help set up all features to fit customer needs
  • Manage knowledge all of vehicle specifications on lot ranging from base models to the highest trims available
  • Developed training materials for staff members on the use of new technologies within each vehicle.

Business Development Representative

Metro Ford Of Madison
Madison, WI
08.2022 - 09.2023
  • Managed all incoming internet interest and turn inquiries into a sale
  • Provided answers to all inquiries and automotive questions
  • Managed all follow up with customers via email, phone, or SMS.
  • Assisted in "after dealership appointment" follow ups
  • Provided sales coworkers with needed information on set appointments to help prepare and close the sale

Server/Bartender

Melting Pot
Madison, WI
09.2021 - 08.2022
  • Provided the perfect night out experience for every guest
  • Maintained knowledge of current menu items, ingredients, menu specials, and preparation methods.
  • Prepared fondue for guests, and created specialty cocktails efficiently
  • Ensured that each guest was served quickly and efficiently.
  • Operated POS systems to input orders, calculate order totals, and split bills.

Professional Cleaner

The Cleaning Authority
Madison, WI
06.2021 - 08.2021
  • Assisted a team of professional cleaners to provide quality cleaning services to both private and commercial buildings on a scheduled rotation
  • complied with COVID-19 policies and procedures to ensure residences and businesses were thoroughly sanitized.
  • Provided a variety of housekeeping services including mopping, dusting, vacuuming, bleaching, and sanitizing according to clients' instructions

Sales Associate

Old Navy
Middleton, WI
07.2020 - 07.2021
  • Managed daily inspections, displays, and inventory
  • Provided knowledge and upsold credit cards to encourage repeat business for the company
  • Assisted customers with product selection, clothing sizes, and styling
  • Processed over 100 financial transactions daily

Gymnastics Instructor

Middleton Gymnastics Academy
Middleton, WI
09.2017 - 12.2019
  • Planned and taught gymnastics classes to children ranging from ages 3 years old to 14 years old
  • Demonstrated proper stretching, warm ups, and correct techniques for each activity.
  • Assisted with setting up and breaking down equipment for each class.
  • Monitored the progress of each student and provided suggestions to help with technique and skill advancement
  • Managed incoming call inquiries, processing payments, enrolling new kids into classes, opening and closing the gym

Education

High School Diploma -

Middleton High School
Middleton, WI
06-2022

Skills

  • Performance tracking
  • Upselling strategies
  • Relationship development
  • Leads prospecting
  • Sales team collaboration

Certification

  • Drivers License
  • Bartending License
  • First Aid Certification

Timeline

Sales Development Specialist

Demco
04.2024 - Current

Mobile Services Coordinator

Metro Ford Of Madison
10.2023 - 04.2024

Service Advisor

Metro Ford Of Madison
09.2023 - 01.2024

Technology Specialist

Metro Ford Of Madison
08.2022 - 09.2023

Business Development Representative

Metro Ford Of Madison
08.2022 - 09.2023

Server/Bartender

Melting Pot
09.2021 - 08.2022

Professional Cleaner

The Cleaning Authority
06.2021 - 08.2021

Sales Associate

Old Navy
07.2020 - 07.2021

Gymnastics Instructor

Middleton Gymnastics Academy
09.2017 - 12.2019

High School Diploma -

Middleton High School

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Samantha Swiersz