Samantha Swift
Daytona Beach,FL
Summary
Dynamic Account Manager with a proven track record at O’Quinn Insurance Services, excelling in client relations and account management.
I have my 2-20 license allowing me to work in all lines of insurance.
I have earned multiple awards at my company such as: rookie of the year 2023, top service representative in 2024, and outstanding service reviews chosen by clients award 2025.
Leveraged strong teamwork and collaboration skills to enhance revenue through cross-selling opportunities, while delivering exceptional customer service and ensuring accurate financial reporting. Committed to fostering lasting client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
O’Quinn Insurance Services
Ormond Beach, FL
02.2023 - Current
- Managed personal lines insurance accounts.
- Managed an average of 60 calls a day
- Conducted policy reviews and analyzed coverage breakdowns.
- Processed customer payments efficiently and accurately.
- Produce cross-selling opportunities to enhance revenue streams.
Server
The Beach Bucket
Ormond Beach
02.2022 - 02.2023
- Welcomed customers and provided exceptional service to enhance their experience.
- Analyzed guest flavor profiles to recommend tailored food items.
- Cultivated strong relationships to foster customer loyalty.
- Executed food preparation tasks to ensure timely service delivery.
Bar Manager
Strouds Barbeque
Daytona Beach, FL
05.2021 - 02.2022
- Managed nightly cash drawer reconciliation and ensured accurate financial reporting.
- Sourced and organized all handmade cocktail ingredients for optimal preparation.
- Developed weekly specials to enhance customer experience and drive sales.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Oversaw bar employee scheduling to ensure optimal staffing levels.
Bartender
La Fiesta
Port Orange, FL
08.2020 - 03.2021
- Prepared and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted in managing inventory levels by tracking product usage and ordering supplies.
- Engaged with customers to provide exceptional service and foster repeat business.
Education
High School Diploma - Early Childhood Special Education
Florida State College
Jacksonville, FLHigh School Diploma -
Atlantic Coast High School
Jacksonville Florida 05.2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Certification
220 property & casualty general lines
620 adjuster license
Timeline
Account Manager, Inside Sales
O’Quinn Insurance Services
02.2023 - Current
Server
The Beach Bucket
02.2022 - 02.2023
Bar Manager
Strouds Barbeque
05.2021 - 02.2022
Bartender
La Fiesta
08.2020 - 03.2021
High School Diploma - Early Childhood Special Education
Florida State College
High School Diploma -
Atlantic Coast High School