Samantha Tapia
Galveston,Tx
Summary
Knowledgeable support professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in assisting teachers in classrooms, between classes and during field trips. Devoted to student learning and safety. Skilled in providing one-on-one support to students of all needs, resulting in academic and social-emotional growth. Always ready to step in and help with any needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Insurance Agency
Houston, Tx
03.2021 - 08.2023
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided quotes on various types of insurance policies.
- Effectively managed payment processing for premium payments and renewals.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
ESL Paraprofessional
Deepwater Junior High
Deer Park, Tx
08.2019 - 03.2021
- Helped ESL learners become familiar with American culture through interactive activities and games.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Assisted with the translation of documents from English into other languages when necessary.
- Assisted classroom teachers in monitoring student progress, providing tutoring and reinforcing classroom lessons.
- Organized small group activities to help build confidence among ESL learners, while increasing their language proficiency.
Lead Teacher
Little Bo Peep Daycare
Houston, Tx
06.2018 - 08.2019
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Maintained a safe and orderly learning environment for all students.
Education
High School Diploma -
KIPP Generations Collegiate
Houston, Tx06.2017
Skills
- Computer Skills
- Multi-Task Management
- Customer Service
- Positive Communication Skills
- Educational assistance
- Small Group Instruction
Certification
- Paraprofessional Certification
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Farmers Insurance Agency
03.2021 - 08.2023
ESL Paraprofessional
Deepwater Junior High
08.2019 - 03.2021
Lead Teacher
Little Bo Peep Daycare
06.2018 - 08.2019
High School Diploma -
KIPP Generations Collegiate
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